Koanshell · Draft terms

Terms of Service

Draft for review · 23 September 2026

These terms are an agreement between you and Koanshell ("we", "us") for using the Koanshell desktop app, koanshell.com and the service behind them. By creating an account you accept them. If you don't agree, please don't use Koanshell.

1. Early access

Koanshell is in early access. Features may change, break or be removed, and we may pause the service for maintenance. We'll try to give notice of big changes, but we can't promise the service will always be available or error-free.

2. Your account

• You must be at least 18 years old. [OWNER: confirm the minimum age for every market and ask counsel whether parental-consent language is needed.]
• Give us a real email address you can receive mail at.
• Keep your password to yourself. One account is for one person; don't share it or resell access.
• Tell us at security@koanshell.com if you think someone else has used your account.

3. Consent of the people you meet with

Koanshell transcribes everyone it can hear. You are responsible for telling the other people in a meeting and getting their consent wherever the law, your employer or the meeting's organiser requires it. Recording and transcription laws differ between countries and states. Don't use Koanshell where you are not allowed to record or transcribe.

[OWNER: have counsel confirm this recording and consent language for the places where Koanshell is offered.]

4. Acceptable use

Don't use Koanshell to:

• break any law, or anyone's privacy or confidentiality obligations;
• get help in an exam, test, assessment or interview where the rules don't allow outside assistance;
• harass, deceive or harm anyone;
• probe, overload, reverse-engineer or get around the service's security, limits or billing;
• build a competing service from its output, or access it by automated means other than the app.

We may suspend or close accounts that break these rules.

5. Sessions, trial and payment

Free trial. A new verified account may use one free meeting of up to 10 minutes, without adding a payment method. The trial is available once per account, after you confirm your email address. Its 10 minutes start when the meeting starts and can't be paused or restarted.

Paid sessions. A single-session purchase is ₹250 and adds 1 session of up to 60 minutes. The 30-session pack is ₹3,499 and adds 30 sessions of up to 60 minutes each. Paid sessions are added to your account after the payment is confirmed. Purchased sessions don't expire. A session is one meeting you start. [OWNER: have counsel review the final terms for each market.]

One-time payment. Each purchase is charged once through Razorpay. There is no automatic renewal or recurring payment. Before you pay, Koanshell and Razorpay show the amount for that purchase.

Refunds. Requests about failed or duplicate payments, unused sessions, or sessions already used are reviewed case by case. A refund is not automatic or guaranteed. To request a review, email support@koanshell.com with your Koanshell account email and payment or order reference, and explain the issue.

Payments are processed by Razorpay. Koanshell does not see or store your card, UPI or bank details. [OWNER: name the business entity that receives the payments.]

6. AI output

Transcripts, summaries and answers are generated automatically and can be wrong, incomplete or out of date. Check anything important yourself. Don't rely on Koanshell for medical, legal, financial or other professional advice, or for decisions where a mistake could cause harm.

7. Your content

Your meetings, questions and instructions are yours. You give us permission to process them only to run Koanshell for you, as described in our Privacy Policy. We don't use them to train AI models. Koanshell itself, including the app, the website and our brand, belongs to us.

The production database and its backups are hosted by OVHcloud on a server in Singapore.

8. The desktop app

Early-access builds are not code-signed, so macOS and Windows show a warning when you first open them. Only download Koanshell from koanshell.com or its official GitHub releases page. We'll tell you in the app when an update is available.

9. Ending

You can stop using Koanshell and delete your account in the app at any time. We may suspend or end your access if you break these terms, if we have to by law, or if we shut the service down; in the last case we'll give you at least 30 days' notice so you can export anything you need.

[OWNER: confirm the notice period, export window and any refund due if Koanshell ends a paid service early; have counsel review.]

10. Disclaimers and liability

Koanshell is provided "as is", without warranties of any kind, to the extent the law allows. We are not liable for indirect or consequential losses, such as lost profits, data or opportunities. Our total liability to you for any claim is limited to the amount you paid us in the three months before the claim. Nothing here limits liability that can't be limited by law.

11. Changes to these terms

If we change these terms in a way that matters, we'll email you at least 14 days before the change. Using Koanshell after that means you accept the new terms.

[OWNER: confirm how users receive notice of changes and whether 14 days is the right period.]

12. Law and disputes

These terms are governed by the laws of India. Please contact us first so we can try to sort things out; otherwise disputes go to the courts of India.

[OWNER: confirm the governing law, forum and dispute wording with counsel for the business entity and customer locations.]

13. Contact

Questions: support@koanshell.com. Legal notices: legal@koanshell.com.

[OWNER: insert the operator's full legal name and postal address for formal notices.]